Privacy Policy
Effective date: August 15, 2026
Who We Are
ToollQ is operated by Lucaz Wong, an independent publisher based in Malaysia.
Our website address is:
This Privacy Policy explains what information ToollQ may collect, why it is processed, how it may be protected, and the choices available to website visitors.
Information We Collect
Information You Provide
You may voluntarily provide personal information when you contact ToollQ by email.
This information may include:
- Your name
- Your email address
- The contents of your message
- Files or information you choose to attach
- Any other information you voluntarily provide
ToollQ currently does not provide public user accounts, newsletter registration, online purchasing, payment processing, or public commenting facilities.
Technical Information
Web servers, hosting systems, and security services may automatically create technical logs when you access ToollQ.
These logs may include:
- Internet Protocol (IP) address
- Browser and device type
- Operating system
- Requested pages or files
- Referring website
- Date and time of access
- Error, performance, or security information
This information is generally used to operate, secure, maintain, and troubleshoot the website.
How We Use Information
ToollQ may use collected information to:
- Respond to questions or messages
- Provide requested information
- Operate and maintain the website
- Diagnose technical problems
- Protect the website against fraud, spam, abuse, and security threats
- Improve website reliability and usability
- Comply with applicable legal obligations
- Establish, exercise, or defend legal claims
ToollQ does not sell or rent visitors’ personal information.
Analytics
As of the effective date of this Privacy Policy, ToollQ does not use Google Analytics or a similar visitor analytics service.
If ToollQ introduces analytics, advertising technology, or additional tracking tools in the future, this Privacy Policy will be updated and any consent mechanism required by applicable law will be implemented.
Cookies
ToollQ does not currently use analytics or advertising cookies controlled by ToollQ.
WordPress, the hosting environment, and security or administrative systems may use cookies that are necessary for website administration, security, login sessions, or essential technical functions.
Website administrators who log in to WordPress may receive login or preference cookies. These administrative cookies are not intended for ordinary public visitors.
If optional analytics, advertising, personalisation, account, or commenting features are added in the future, the cookie information in this Privacy Policy will be updated.
Affiliate and External Links
ToollQ may publish product comparisons, buying guides, affiliate links, or links to third-party websites.
When you click an external or affiliate link, you leave ToollQ and visit a website operated by another organisation. That third party may collect information, use cookies, or apply its own tracking technologies according to its privacy policy.
ToollQ does not control the privacy practices, security, content, or cookie settings of third-party websites. You should review the privacy policy of any external website you visit.
Embedded Content
Some ToollQ pages may contain content or media provided by third-party websites, such as videos, images, product information, or other embedded material.
Embedded content may behave in the same way as if you visited the third-party website directly. The third party may collect information about you, use cookies, or monitor your interaction with the embedded content.
How We Share Information
ToollQ may share limited information with service providers that help operate, host, secure, maintain, or troubleshoot the website.
These providers may process information only to the extent necessary to perform their services or comply with applicable law.
Information may also be disclosed when reasonably necessary to:
- Comply with a legal obligation or lawful request
- Protect the rights, safety, or property of ToollQ, its visitors, or others
- Investigate suspected fraud, abuse, or security incidents
- Establish, exercise, or defend legal claims
ToollQ does not sell personal information to data brokers or advertisers.
International Processing
Some hosting, email, security, or technical service providers may process information outside Malaysia.
Where applicable, ToollQ will take reasonable steps to use reputable providers and appropriate safeguards for such processing.
Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.
Email correspondence may be retained while an enquiry is being handled and for a reasonable period afterward for recordkeeping, security, dispute resolution, or legal purposes.
Technical and security logs may be retained according to the operational and security requirements of the hosting or technical service provider.
Information that is no longer reasonably required may be deleted, anonymised, or securely disposed of, unless longer retention is required by law.
Data Security
ToollQ takes reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no internet transmission, email system, hosting service, or storage method can be guaranteed to be completely secure.
Your Rights and Choices
Depending on the law that applies to you, you may have the right to:
- Ask whether ToollQ holds personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information that is no longer required
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Ask questions about how your information is handled
- Request that direct marketing communications stop
ToollQ currently does not operate an email marketing list.
To make a privacy request, contact:
ToollQ may need to verify your identity before responding to a request. Some requests may be limited where information must be retained for legal, security, fraud-prevention, or recordkeeping purposes.
Children’s Privacy
ToollQ is intended for adults, homeowners, DIY readers, tradespeople, contractors, and product buyers.
The website is not directed to children under the age of 13, and ToollQ does not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to ToollQ, contact contact@toollq.com so the matter can be reviewed and the information removed where appropriate.
Changes to This Privacy Policy
ToollQ may update this Privacy Policy when the website, its services, applicable legal requirements, or data-processing practices change.
The updated version will be published on this page with a revised effective date.
Visitors are encouraged to review this page periodically.
Contact
ToollQOperated by Lucaz Wong
Malaysia
Email: contact@toollq.com
Website: https://toollq.com